nurstargame Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how nurstargame ("nurstargame," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal data of individuals ("you," "your," or "Data Subject") who register for, access, or interact with the online gaming platform operated at nurstargame.win, including its website, mobile browser interface, customer support channels, and promotional communications.

nurstargame is committed to the responsible handling of personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC) of the Philippines. This Policy applies to all personal data we process in connection with your use of the nurstargame platform, regardless of the device or method of access.

By registering a nurstargame account or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the nurstargame platform and may request closure of your account.

2 Identity of the Data Controller

For the purposes of the Data Privacy Act of 2012, the Personal Information Controller (PIC) responsible for your personal data is the operator of nurstargame.win, operating under PAGCOR regulatory authority in the Republic of the Philippines.

nurstargame has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and with the Data Privacy Act. You may contact the DPO for any privacy-related concerns using the contact information provided in Section 15 of this Policy.

3 Personal Data We Collect

nurstargame collects personal data across several categories depending on the nature of your interaction with the platform. The table below summarises the main categories of data collected and their primary purpose:

We do not intentionally collect sensitive personal information as defined under Section 3(l) of the Data Privacy Act (such as health, racial, religious, or political data) unless you voluntarily disclose such information in the course of a support interaction or responsible gaming referral, in which case it will be handled with the heightened protection required under the Act.

4 How We Collect Your Personal Data

nurstargame collects personal data through the following channels:

• Direct submission: Data you provide when creating a nurstargame account, completing KYC verification, submitting a support request, or participating in a promotion.
• Automated collection: Technical data collected automatically when you access the nurstargame platform, including IP address, device identifiers, browser type, and session activity logs collected through server logs, cookies, and similar technologies.
• Payment processors: Transaction reference data and payment status information passed to nurstargame by licensed Philippine payment processors including GCash, Maya, BPI, BDO, and others, in connection with deposits and withdrawals.
• Identity verification services: Data received from third-party identity verification or KYC service providers used to confirm the accuracy of government ID submissions during account onboarding.
• Regulatory sources: Where required, nurstargame may receive data from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory bodies in the course of compliance activities.

5 Purposes of Processing Your Personal Data

nurstargame processes your personal data for the following purposes, each of which is necessary for the operation of a PAGCOR-regulated online gaming platform:

5.1 Account Management and Authentication

To create, maintain, verify, and administer your nurstargame player account, including authentication at login, two-factor authentication delivery, and enforcement of the one-account-per-player policy.

5.2 Age Verification and KYC Compliance

To verify that you meet the minimum age requirement of 21 years as mandated by PAGCOR regulations, and to complete the Know Your Customer process required for licensed online gaming operators in the Philippines.

5.3 Transaction Processing

To process deposits, withdrawals, bonus credits, and refunds. Financial data is handled in accordance with Bangko Sentral ng Pilipinas (BSP) guidelines applicable to financial transactions through regulated e-money instruments.

5.4 Regulatory Compliance and AML Obligations

To comply with nurstargame's obligations under the Anti-Money Laundering Act (RA 9160, as amended), PAGCOR regulations, and applicable NPC issuances. This includes transaction monitoring, suspicious transaction reporting to the AMLC, and record-keeping as required by law.

5.5 Responsible Gaming

To monitor gaming activity for indicators of problem gambling, enforce player-set deposit and session limits, administer self-exclusion requests, and comply with PAGCOR responsible gaming requirements. Data processed for this purpose includes gaming session logs, deposit frequency, and voluntary limit settings.

5.6 Platform Security and Fraud Prevention

To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, collusion, money laundering, and other prohibited conduct as described in the nurstargame Terms and Conditions.

5.7 Customer Support

To deliver responsive customer support via live chat and email, resolve disputes, and maintain quality assurance records for support interactions.

5.8 Service Improvement and Analytics

To analyse anonymised and aggregated usage data for platform performance optimisation, user experience improvements, and game portfolio decisions. This processing does not involve profiling individual players for commercial purposes.

5.9 Marketing Communications

To send promotional emails, SMS, or in-account notifications about nurstargame bonuses, new games, and special offers, subject to your marketing preferences. You may opt out of marketing communications at any time through your account settings or by contacting support.

6 Legal Basis for Processing

nurstargame processes personal data only where a lawful basis exists under Section 12 and Section 13 of the Data Privacy Act of 2012. The primary legal bases applicable to nurstargame's processing activities are:

• Consent: Where you have given specific, informed, and freely given consent — for example, for marketing communications or optional analytics cookies.
• Contractual Necessity: Where processing is necessary for the performance of the contract constituted by the nurstargame Terms and Conditions — for example, account management, transaction processing, and game delivery.
• Legal Obligation: Where processing is required for compliance with a legal obligation applicable to nurstargame — including PAGCOR regulatory requirements, AML obligations under RA 9160, and NPC reporting requirements.
• Legitimate Interests: Where processing is necessary for nurstargame's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your fundamental rights and freedoms.

7 Disclosure and Sharing of Personal Data

nurstargame does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. Personal data is disclosed only in the following controlled circumstances:

• Game Providers: Certified game studios and live dealer platform providers receive limited session-level data necessary to deliver game content, enforce bet limits, and return results. These providers are contractually bound to process data only for agreed purposes and to maintain appropriate security standards.
• Payment Processors: Licensed Philippine payment service providers (GCash, Maya, BPI, BDO, etc.) receive the financial data necessary to process deposit and withdrawal transactions. These entities are regulated by the Bangko Sentral ng Pilipinas.
• Identity Verification Services: Third-party KYC providers receive government ID data for the sole purpose of verifying your identity and age in connection with account registration and compliance obligations.
• Regulatory and Law Enforcement Authorities: PAGCOR, the AMLC, the National Privacy Commission, and competent Philippine courts or law enforcement agencies may receive personal data as required by law or pursuant to a lawful order.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by nurstargame may access personal data on a need-to-know basis under confidentiality obligations.

All third parties to whom nurstargame discloses personal data are required to maintain the confidentiality and security of that data and to use it only for the specified purpose of the disclosure.

8 Data Retention

nurstargame retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and reporting obligations. The following retention periods apply as general guidance:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with data disposal procedures maintained by nurstargame's Data Protection Officer.

9 Security of Personal Data

nurstargame implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Security measures include but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your browser and nurstargame servers is encrypted using industry-standard 256-bit SSL encryption.
• Access Controls: Access to personal data within nurstargame's systems is restricted on a strict need-to-know basis using role-based access controls. All access events are logged and subject to periodic review.
• Two-Factor Authentication: nurstargame offers and encourages the use of two-factor authentication (2FA) on all player accounts to protect against unauthorised login.
• Data Encryption at Rest: Sensitive financial and identity data stored in nurstargame's databases is encrypted at rest using AES-256 or equivalent encryption standards.
• Security Audits: nurstargame conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities in the platform infrastructure.
• Incident Response: nurstargame maintains a data breach response procedure consistent with the NPC's Circular on Personal Data Breach Management (NPC Circular 16-03). In the event of a notifiable breach, affected Data Subjects and the NPC will be notified within the timeframes required by law.

10 Cookies and Similar Technologies

nurstargame uses cookies — small text files stored on your device — and similar tracking technologies (such as local storage and session tokens) to operate the platform and improve your experience. Cookies used by nurstargame fall into the following categories:

10.1 Strictly Necessary Cookies

These cookies are essential for the nurstargame platform to function. They enable core features such as secure login session management, account authentication, game loading, and transaction processing. These cookies cannot be disabled without rendering the platform non-functional. No consent is required for their use as they are necessary for the performance of the contract.

10.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred language, notification settings, and responsible gaming limits — so you do not need to re-enter them on each visit. Disabling these cookies will not prevent use of the platform but may require you to reconfigure preferences on each session.

10.3 Analytics Cookies

Where you have consented, nurstargame may use analytics cookies to collect anonymised and aggregated data about how users interact with the platform — such as which game categories are most frequently accessed or which pages experience high exit rates. This data is used to improve platform performance and does not identify you individually.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Blocking strictly necessary cookies will impair your ability to use the nurstargame platform.

11 Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to the personal data nurstargame holds about you. You may exercise any of these rights by contacting nurstargame's Data Protection Officer using the contact details in Section 15:

Requests to exercise your data subject rights will be processed within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with written notification to you. nurstargame will not charge a fee for responding to valid data subject requests unless requests are manifestly unfounded or excessive in frequency.

12 Protection of Minors

The nurstargame platform is strictly intended for adult players aged 21 years and above in the Philippines, as required by PAGCOR regulations. nurstargame does not knowingly collect personal data from individuals under the age of 21.

Mandatory age verification is conducted during account registration using valid Philippine government-issued identification. Where nurstargame discovers or has reasonable grounds to believe that an account has been created by or on behalf of a person under 21 years of age, the account will be immediately suspended, any funds held subject to investigation, and the matter escalated to nurstargame's compliance team.

If you are the parent or guardian of a minor who you believe has created a nurstargame account, please contact the nurstargame Data Protection Officer immediately using the contact details in Section 15. nurstargame will take prompt action to investigate and, where confirmed, to close the account.

13 Cross-Border Data Transfers

nurstargame's primary data processing infrastructure is located within or serves the Philippine market. However, certain technology service providers — including cloud infrastructure providers, game studio platforms, and identity verification services — may process data on servers located outside the Philippines.

Where personal data is transferred to recipients in other countries, nurstargame ensures that such transfers comply with Section 21 of the Data Privacy Act of 2012 and NPC guidelines on cross-border data flows. Transfers are made only to recipients that:

• are located in countries deemed by the NPC to have adequate data protection laws; or
• have executed appropriate contractual safeguards (including NPC-approved standard contractual clauses) with nurstargame that impose data protection obligations equivalent to those under Philippine law; or
• are subject to binding corporate rules or equivalent intra-group data transfer mechanisms approved by the NPC.

Details of the specific safeguards applied to any particular cross-border transfer are available upon written request to the nurstargame Data Protection Officer.

14 Changes to This Privacy Policy

nurstargame may update this Privacy Policy from time to time to reflect changes in our processing activities, applicable law, PAGCOR regulatory requirements, or NPC guidance. Material changes — those that significantly affect your rights or how we handle your personal data — will be communicated to you by email at your registered address no less than seven (7) days before the amended Policy takes effect, except where immediate change is required to comply with a legal or regulatory mandate.

Non-material updates (such as corrections of typographical errors, clarifications of existing practices, or updates to contact details) may be made without prior notice. The effective date shown at the top of this page will be updated with each revision.

The most current version of this Privacy Policy is always available at nurstargame.win/privacy-policy. Your continued use of the nurstargame platform after the effective date of any revision constitutes your acceptance of the updated Policy.

15 Contact the Data Protection Officer

For all privacy-related queries, data subject rights requests, complaints, or concerns about how nurstargame processes your personal data, please contact the nurstargame Data Protection Officer:

Last Updated: 1 January 2026. This Privacy Policy supersedes all prior versions. nurstargame reserves the right to update this Policy in accordance with Section 14 above.